Boiler Service Plan Terms

These terms explain how the Boiler Service Plan works. The plan is an agreement between you (the customer) and Steven Cowan Plumbing and Heating Ltd, a company registered in Scotland under company number SC687687, Gas Safe registered number 578163, of 15 Manse Gardens, Monkton, Prestwick, KA9 2TT.

The plan and pricing

• The plan costs £12.50 per month, or £140 when paid annually.
• The plan includes one annual boiler service and one annual gas safety check.

Priority booking and assessments

• Customers on the plan receive priority booking for boiler and heating problems, subject to availability.
• The initial assessment of a reported boiler or heating problem will not carry a call-out charge.

Parts, repairs and what is not included

• Any parts, materials or additional labour required to diagnose or repair a fault are not included in the plan and will be quoted separately before work is carried out. All prices quoted are exclusive of VAT.
• The plan does not provide insurance or cover the cost of boiler breakdowns, replacement parts or replacement appliances.

Your annual service

• Annual servicing will be arranged when due. Customers are responsible for providing reasonable access to the property and boiler at the agreed appointment time.

Payment and cancellation

• Monthly payments must remain up to date for the benefits of the plan to continue.
• Customers paying monthly can cancel the plan by contacting Steven Cowan Plumbing and Heating. Any services already provided or outstanding amounts will still need to be paid for.
• Annual payments cover the agreed 12 month period. Any refund following cancellation will be at the discretion of Steven Cowan Plumbing and Heating, taking into account any services already provided.

Changes to the plan

• Steven Cowan Plumbing and Heating reserves the right to amend the price or terms of the plan, with customers notified of any changes before they take effect.

Governing law

These terms are governed by the law of Scotland and do not affect your statutory rights as a consumer.

If you have any questions about the plan, contact us on 07508 966818 or enquiries@scplumbingandheating.com.